Terms & Conditions

1. About us

NeuroBalance is a brain health and neurofeedback service based in Essex, UK, operated by Zoe O'Sullivan. By accessing our website at neurobalance.uk or purchasing any of our programmes or services, you agree to these terms and conditions in full.

If you have any questions, please contact us at zoe@neurobalance.uk.

2. Our services

NeuroBalance provides brain health support including neurofeedback therapy, amino acid therapy, and structured reset programmes. Our services are designed to support wellbeing and are not a substitute for medical diagnosis, treatment, or advice from a qualified healthcare professional.

Nothing on this website or in any programme constitutes medical advice. If you have concerns about your health or the health of your child, please consult your GP or a qualified medical professional.

3. Eligibility

Our services are available to individuals aged 17 and over, and to parents or guardians acting on behalf of children. By purchasing a programme or booking a consultation, you confirm that you are at least 18 years old, or that you are a parent or legal guardian acting on behalf of a minor.

4. Programmes and purchases

All programmes — including The 7 Day Rebalance, The 28 Day Rebalance, and the Founding Families Programme — are sold as described on our website at the time of purchase. Prices are displayed in GBP and include VAT where applicable.

Family pricing (3 for 2) applies where stated. The discounted price covers three participants from the same household. Participants must be named at the time of purchase or within 7 days of purchase.

Payments are processed securely by Stripe. By completing a purchase you agree to Stripe's terms of service. NeuroBalance does not store your payment card details.

5. Cancellations and refunds

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel a purchase within 14 days of the date of purchase, provided the programme has not yet commenced and no digital content has been accessed.

Once a programme has started — including where you have attended a consultation, accessed programme materials, or begun a protocol — the right to cancel under the 14-day cooling-off period is waived, as the service has been partially or fully delivered.

To request a cancellation or refund within the cooling-off period, please contact us at zoe@neurobalance.uk with your order details. Approved refunds will be processed within 14 days via the original payment method.

We reserve the right to decline a refund request where the programme has been accessed or delivered, or where a request is made in bad faith.

6. Free discovery call

Our free 20-minute discovery call is offered without obligation. It is an opportunity for us to understand your situation and for you to ask questions. Booking a discovery call does not constitute a purchase or a commitment to proceed with any programme.

We reserve the right to decline to work with any individual where we do not believe our services are appropriate for their needs.

7. Health disclaimer

Results from our programmes and services vary between individuals. Testimonials and case studies on our website reflect individual experiences and are not a guarantee of outcome. NeuroBalance makes no warranty, express or implied, that any programme will produce a specific result.

Our services are not suitable for individuals with certain medical conditions. It is your responsibility to disclose any relevant health information prior to commencing a programme. NeuroBalance accepts no liability for adverse outcomes arising from undisclosed health conditions.

8. Intellectual property

All content on this website — including text, images, programme materials, assessments, and branding — is the intellectual property of NeuroBalance and is protected by UK copyright law. You may not reproduce, distribute, or use any content for commercial purposes without our prior written consent.

Programme materials provided to clients are for personal use only and may not be shared, resold, or reproduced.

9. Third-party services

Our website links to third-party platforms including ScoreApp (for assessments), Stripe (for payments), and BrainTrain UK (for neurofeedback equipment). NeuroBalance is not responsible for the content, availability, or practices of these third-party services. Use of those platforms is subject to their own terms and privacy policies.

10. Limitation of liability

To the fullest extent permitted by law, NeuroBalance shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or services. Our total liability to you in connection with any purchase shall not exceed the amount you paid for the relevant programme.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these terms by reference.

12. Changes to these terms

We may update these terms from time to time. The date at the top of this page will always reflect the most recent version. Continued use of our website or services after any changes constitutes acceptance of the updated terms.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.